Shipping Policy for Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community

Order Processing

At Frost Buddy, we begin processing your order once payment has been successfully confirmed. This usually takes 1-3 business days. Processing times can vary based on factors such as product availability, order volume, weekends, holidays, and other operational conditions. During high-demand periods, please allow for additional processing time.

Shipping Methods and Fees

During checkout, you will see all available shipping options and their estimated delivery times. Shipping fees are calculated and displayed at checkout based on your chosen method and destination.

Delivery Timeframes

Once your order has been processed, the transit time typically ranges from 5-10 business days. Please note that these delivery estimates are approximate and provided for convenience; actual delivery dates are controlled by the carrier and may vary.

Tracking Your Order

When available, tracking information will be shared after your order ships. Be aware that tracking updates may take some time to appear after the package has entered the carrier’s network. For the most current status, please refer to the tracking details provided.

Shipping Delays

Delays can happen due to weather, carrier disruptions, customs procedures, holidays, incorrect address information, or other situations beyond our control. If you experience a delay, we encourage you to check your shipment's tracking information first.

Accurate Shipping Addresses

You are responsible for providing a complete and accurate shipping address. If you realize that an address correction is needed before your order ships, please contact us immediately. Once your order is dispatched, address changes may no longer be possible.

Additional shipping fees may apply if an address correction is required or if a package must be reshipped.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. These charges, where applicable, are the responsibility of the recipient.

Lost or Damaged Packages

If you believe your package has been lost or it arrives damaged, please contact Frost Buddy promptly at dua9rhsphong3101@gmail.com. We will collaborate with the shipping carrier to investigate and determine the appropriate next steps.