Return & Refund Policy
At Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community, we want you to shop with confidence. If your order does not meet your expectations, please review the following guidelines to understand your eligibility for returns, refunds, and exchanges.
Return Eligibility and Process
You may request a return within 30 calendar days after delivery if your purchase does not meet your expectations. To qualify for a return, items must generally meet these conditions:
- Unused and in original condition
- Returned with all original packaging and accessories, when applicable
Certain products may be excluded from returns due to their nature, condition, or legal restrictions. Final sale products or items clearly marked as non-returnable cannot be returned except where required by law.
Returns for Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or differs from what you ordered, contact us immediately at dua9rhsphong3101@gmail.com. We may request photos or additional information to assess the issue and determine the appropriate resolution.
Refunds
Once a return is approved and we have received and inspected the returned item, we will begin processing your refund. Refunds are typically issued to the original payment method.
Please allow 5-10 business days for your refund to appear, though processing times may vary depending on your payment provider or financial institution.
Note: Shipping charges are generally not refundable unless your return results from an error, defect, or other qualifying reason.
Exchanges
Where available, exchanges may be offered for eligible products. If the replacement item is not in stock, a refund may be provided instead.
Return Shipping
Unless otherwise specified, you are responsible for return shipping costs when returning items due to a change of mind.
We recommend using a trackable shipping service to ensure your returned package is received.
Order Cancellations
Order cancellation requests can be made within 24 hours of placing your order. After this period, cancellations may not be possible.
Policy Updates
Frost Buddy reserves the right to modify this Return & Refund Policy as needed. The policy version published on this page at the time of your purchase will apply to your order.